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FAQ

Rentals

Advanced notice allows us to provide you with the best service. With typical sized orders we recommend 2-4 weeks in advanced. With larger orders we recommend 3-6 months for proper planning. Of course, upon availability, we can accommodate orders placed on day of and 24-hour notice(additional fees will apply).

All flatware, serving pieces and china should be rinsed, free of food residue and placed in the supplied crates, racks, or bins.

Professional Setup/Breakdown of tables and chairs is available for a fee. Setup is included for tents, floors, stages, and pipe& drape. Any installations that include unlevel grounds or difficult venue conditions may be subject to additional charges. We will not setup linens, tabletop items, or decorative elements. Please contact a sales representative for your unique order.

Damage waiver is not insurance. A damage waiver will cover normal wear and tear of rental equipment. Excessive damage or negligent care outside of the normal wear and tear is not covered by the damage waiver fee and will result in an additional bill. There may also additional charges for unremoved decals, nails or nail holes, or any damage that will require additional removal or cleaning on our products.

Please call the office immediately to speak with your sales representative about remedying the situation.

Please call the office to make an appointment with a sales representative.

We do not sell any of our items. We are strictly a rentalcompany only.

Yes. You may make changes to your order while it is in deposit status. We ask that orders be paid in full 14 days prior to delivery so any reductions after paid in full will fall under cancelation policy terms. Any additional changes thereafter are subject to availability, additional fees may apply.

Tents

A rain plan is similar to insurance.  Client reserves the tent and any associated equipment with a Non-Refundable deposit. We will hold the equipment for that event and cannot rent it elsewhere.

The client should call our office 96 hours prior to the delivery date stated on the contract with a decision to confirm or cancel the tent delivery.

*If confirmed, the remaining balance is due at time of confirmation and tent will be delivered as stated on contract. We require payment prior to loading the truck.

*If cancelled, the tent will be removed from the schedule and contract will be adjusted, reflecting only the deposit cost of tent items to equal the initial rain plan deposit. If other items (tables, chairs) remain on the contract and are still schedule for delivery, all other associated charges are still due*.

Tents cannot be picked up. We deliver and professionally install all of our tents.

Delivery and Pick-up Service

Standard transportation charges apply to deliveries and pickups between the hours of 8AM and 5PM, Monday throughSaturday.  Charges are defined by the distance from our warehouse.Additional charges apply for after-hours, dedicated time windows, excessive distance from truck or obstacles, and large orders requiring more than one vehicle. In peak season, the rental order amount must meet an order minimum to qualify for delivery. A sales representative can speak to you about your delivery and pick up options for your unique order.

Yes, small orders of linens and folding chairs area available for pick up during normal business hours. You must have appropriate size vehicle and any needed rope, straps, etc. to accommodate proper and safe transport and protection of items. Some products such as catering equipment, Chiavari Chairs, tents, etc.are not eligible for pick up. – Payment in full is due upon reserving your customer pickup.

Payment Processing and Deposits

We accept Visa, Mastercard, Amex, Discover. Checks are accepted with the requirement that a credit card be held for security purposes.

We require a 50% Non-Refundable deposit to reserve items.Final payment is due 14 days prior to delivery or pickup from our warehouse. If placed within 14 days, payment in full is required to reserve items.

Orders must be cancelled at least 90 days in advance of the delivery date to receive a full deposit refund. Orders cancelled between 31to 89 days of delivery date will be charged 50% of the invoice amount.Cancellations less than 30 days prior to the delivery date will be charged the full amount of the rental. Full payment is due 14 days prior to the delivery date. Pandemics, inclement weather, and/or other unforeseen issues will not alter the terms of the cancellation policy. If, however, a mandatory shutdown or evacuation is ordered for the area, a refund or credit will be offered to you.

We will allow orders to be rescheduled within 18 months of the original reservation date. Extensions beyond 18 months of the original event date will require written approval by us. All rescheduled reservations are subject to a 50% cancellation fee and the full amount must be paid within14 days of the rescheduled event date.

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